Shipping policy

Shipping Policy

Thank you for shopping at Petora! We're committed to getting your pet supplies to you quickly and reliably.

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.

Shipping Rates & Delivery We offer a flat rate shipping fee of $4.99 on all orders. Orders over $50 qualify for free standard shipping automatically applied at checkout.

Estimated Delivery Time Once shipped, orders typically arrive within 5–10 business days.

Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number.

Lost or Delayed Packages If your package is delayed or lost, please contact us at christianmmele@icloud.com and we'll do our best to resolve the issue promptly.